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Shipping & returns

We will gladly accept exchanges on any items which are in their original condition (unworn, unwashed and with all tags attached) and were not purchased under final sale terms. Please see the following conditions:

 

 

FINAL SALE ITEMS:

 

If you decide to return/exchange an item to drinkwaterscambridge.com you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Drinkwater's, Cambridge. Please note that this amount will be subtracted from your merchandise refund.

 

EXCHANGES

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item (minus original shipping cost), and email you a receipt. 

Please mail (via a trackable option e.g. UPS) your return with the original receipt to the following address:

 

Drinkwater’s

Attn: Returns & Exchanges

2067 Massachusetts Avenue, Cambridge, MA 02140

617.547.2067 

 

Upon acceptance of merchandise for exchange, Drinkwater's, Inc. reserves the right to reject any exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.